"Self awareness is the cornerstone to constructs such as emotional intelligence."
Emotional intelligence is the ability of individuals to recognize their emotions and those of others. Developing this construct can help veterinarians and veterinary staff immensely, from enhancing clinic culture to improving patient outcomes. In this episode, Deb Stone, MBA, PhD, CVPM, unpacks emotional intelligence, shares how to measure it and what veterinarians and veterinary staff can learn from their scores moving forward.
Dr. Stone has a PhD in Organizational Leadership and is a Certified Veterinary Practice Manager. Currently, she is the Assistant Director of Continuing Education and Digital Education Lead for the American Veterinary Medical Association. She also owns and operates Stone Veterinary Practice Management. Dr. Stone is a national speaker and the founder of Austin City Unlimited Veterinary Management Symposium. Visit https://drdebstone.com/ to read her full bio.
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